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Resolve a concern
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Resolve a concern
Resolve a concern

If you have a school-related problem, we want to help solve it.

  • For the fastest resolution to your problem, please call the individuals or offices below in the order listed.
  • Write down the name of everyone you speak with and keep all documents and letters related to your problem.

Issues about your child’s learning

  1. Their classroom teacher
  2. The school principal
  3. Your area superintendent

General school issues

  1. The school principal
  2. Your area superintendent
  3. The Office of Student, Family & Community Engagement | 612.668.0640

Parent & school site councils (PTO / PTA, etc.)

  1. The school principal
  2. The Office of Student, Family & Community Engagement | 612.668.0640

Discipline (Learn about the Behavior Standards policy)

  1. The school principal
  2. Your area superintendent
  3. The superintendent’s office or the Office of Student, Family & Community Engagement | 612.668.0640

Transportation / Busing

  1. The transportation department | 612.668.2300

 Safety

  1. The school principal
  2. Your area superintendent
  3. The Office of Safety and Security Management | 612.668.0177

Student enrollment and school assignments

  1. Student Placement Services | 612.668.1840

English Language Learners

  1. Their classroom teacher
  2. The school principal
  3. The Multilingual Department | 612.668.0174
  4. The Office of Student, Family & Community Engagement | 612.668.0640

Special Education

  1. Their classroom teacher
  2. The school principal
  3. The Special Education Parent Advocate

Policy / Legal

  1. Questions and concerns about policy matters (which apply to the entire school system rather than a particular student or school) may be directed to the General Counsel’s office.

If you have a problem or situation that you have been unable to resolve by working with staff at the appropriate school or administrative building, please contact the Office of Student, Family and Community Engagement at 612.668.0640 or via email at ofce@mpls.k12.mn.us